FAQ

Welcome to the FAQ page of our online store! Here you will find answers to the most frequently asked questions about shopping, payment, delivery and returns. If you do not find the answer to your question, please contact us and we will be happy to help you.

What are the transfer details?
Transfer details can be found here.

Do I need to create an account to place an order?
Registering an account is not mandatory, but we encourage you to do so as it allows you to track your order, view your purchase history, receive regular customer discounts and participate in competitions.

I can't log in to my store account, what should I do?
First, try logging in again because the most common mistake is "typos" in the login or password. Remember that the store distinguishes between upper and lower case letters, so check if "CAPS LOCK" is not on. If you want to generate a new password, go here. If you still cannot log in, contact us by phone or email.

When will you ship the order?
We ship all orders on an ongoing basis. It usually takes us 24 hours to pack and ship depending on the size of the order.

Can I pick up my order in person?
Yes. Please call +48 604 594 956

The courier delivered the parcel but I wasn’t at home, what should I do?
If the first delivery attempt is unsuccessful, the courier will certainly contact you by phone (at the phone number provided in the order) to arrange a second delivery date. You can also check the email from the transport company, which provides a phone number directly to the courier.

My package is damaged. What should I do?
This happens very rarely, but if the package is damaged, please contact our customer service office - we will take care of the rest. The package will remain with you until the matter is resolved.

I received a damaged package, but I do not have a damage report.
In such a situation, please contact our customer service office immediately - we will take care of the rest.

Can I return purchased products?
If you would like to return or exchange a product, please contact us within 100 days of receiving your shipment and we will instruct you on how to do so. Please note that the product must be in perfect condition, with complete packaging and all labels. You can find more about returns here

How do I place an order?
To place an order, browse products on our site, add the selected ones to your cart, then proceed to checkout to enter your contact details, choose a shipping and payment method. You can find detailed instructions here.

Can I track my order?
Yes, after placing your order you will receive an email with a tracking number which will allow you to track your delivery status on the courier company's website.

What payment methods are available?
We accept various payment methods such as credit/debit card, bank transfer, cash on delivery, PayPal, Przelewy24, Stripe, Google Pay and Apple Pay. Available options may vary by country. You can find more information here.

What are the shipping costs?
Shipping costs depend on the chosen shipping method, the weight and dimensions of the shipment and the destination country. The shipping cost will be displayed during the ordering process, before you confirm your order. You can find more information here.

What should I do if I receive a damaged or non-as-described product?
If you have received a damaged or non-as-described item, please contact us as soon as possible and we will resolve the issue as quickly as possible. We may offer a replacement, repair or refund.